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Política de envíos y devoluciones
Conozca todo lo que debe saber sobre nuestra política de envíos, costos de envío, política de devoluciones y reembolsos de compras.
Shipping information
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¿Cuáles son sus opciones de envío? Al seleccionar un método de envío en su carrito, encontrará diferentes opciones que se adaptan a sus necesidades.
What are your shipping options? When
selecting a shipping method in your cart,
you will find different options
catered to your needs.
Tipo de pedido
Costo
Días de envío
Envío responsable
Gratis
7 días hábiles*
Terrestre
Gratis
3-5 días hábiles
Exprés
$14.99
1 días hábiles
Enviar a la tienda
Gratis
2 días hábiles
Además de los días de envío, tomaremos días adicionales para procesar su pedido en función de si incluye lentes graduados, lentes sin graduación o lentes de contacto.
Prescription eyewear
requires (up-to) 7 days to process plus shipping.
Non-prescription
requires (up-to) 2 days to process plus shipping.
Contact lenses
requires (up-to) 2 days to process plus shipping.
Políticas de envíos
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to (7) business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html
*Some exclusions may apply.
Return policy
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¿Necesita devolver sus lentes? Esto es lo que debe hacer para devolver sus compras en línea y en las tiendas.
Need to return your eyewear?
Here's how to handle
the return of your
online & in-store purchases.
You can return your eyewear for a full refund or replace them within 30 days of the dispense date,
which is the day they arrive at your home or the day you pick them up from the store.
Please note: Applies to original purchase. Does not cover accidental damage, scratches, breakage or theft.
We accept returns at all of our locations, including online purchases made on LensCrafters.com, Ray-Ban.com and Oakley.com.
All products except custom prescription eyewear can be returned in store.
Refunds normally take 5 working days but may take longer depending on your bank.
DEVOLUCIÓN DE COMPRAS EN LÍNEA
Solicitar una devolución
- To get the ball rolling, please visit our Return Request page and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
- Once you get the email, print out the prepaid shipping label, pack up the product in the same box, attach the shipping label and send it on off. If you prefer, you can also return your online purchase in store.
- On receiving the returned product, we'll refund your purchase on the card you used at checkout. This process can take about 7-10 days. You'll receive an email confirming your refund, but if you feel it's been too long, please give our customer service a call.
Chatee con nosotros
Got questions about your returns?
Chat with out customer service team and get answers on the spot from Monday - Friday: 09:00 AM - 05:30 PM EDT.
Click here to chat now
DEVOLUCIÓN DE COMPRAS EN LA TIENDA
Si compró sus lentes en la tienda, devolverlos es fácil. Lo único que debe hacer es:
- Take them back to the same location you bought them at.
- Make sure they're in original condition and undamaged.
- Bring your receipt and an associate will guide you through the return process.
Chatee con nosotros
Chatear ahora Reciba respuestas en el momento
de parte de nuestro equipo de Servicio al cliente.